Exchanges & Returns

Exchange & Return:
At Elite Uniforms our goal is your satisfaction. If you are unsatisfied with your purchase, we will gladly exchange it for merchandise of equal or higher value at in-store price. (Excluding original & return shipping and handling) within 30 days of purchase at our any retail stores with following terms. We do not process refunds at retail locations.

All items for exchange must be in their original condition with all tags attached and packaging included. As well as, all items must be returned within 30 days from their date of purchase. Due to sanitary reasons/rules, items must not have been worn, washed, altered, or decorated in any way (manufacturer’s rules that apply to us as well as you, the customer).Shoes also have the same obligation regarding sanitary standards, shoes must not be worn outdoors or on any surface that may cause damage or leave marks which render them unfit to resale. All items must be with their price tag attached with the UPC/barcodes. There is a 20% restocking fee charged on non-stock merchandise exchanged, this too goes for special orders. Finally, for strict sanitary reasons, we do not exchange medical accessories, hosiery, stethoscopes and final clearance items. For service on these items please call the customer service department of the manufacturer directly.

Exchanges can be made at the following locations:

Elite Uniforms & Shoes 901 South Kings Dr, Suite 135, Charlotte, NC 28204

Phone: 704-334-8120

Store Hours: Monday-Friday 10:00 am to 6:00 pm

Saturday 11:00 am to 4:00 pm

Closed on Sundays and holidays.

Ethel’s Uniforms Boutique, 138 S. First Street, Albemarle, NC 28001

Phone: 704-982-3148

Store Hours:Monday-Friday 10:00 am to 5:00 pm

Closed on Saturdays, Sundays and holidays.

Online Return Procedure:
Online returns are accepted within 30 days from the shipped date as per above Exchange routine guidelines. Please fill out RA request form & email to get RA# within 30days from the date of purchase. Only items in the RA must be returned within 15 days from the date of issuing RA# After 15 days the RA# becomes invalid. Once we are notified, a return authorization number will be issued via email. Unauthorized returns cannot be exchanged or returned for refund. Finally, return authorization is not pre-paid, therefore, you will be responsible for the return shipping cost. Please Ship via insured traceable mail or carriers to Ethel’s Uniforms Boutique, 138 South First, Albemarle, NC 28001. The RA number should be visible outside of the box.

Warranty & Defective Items:
Damaged, defective or shipping discrepancies will gladly be exchanged or returned as long as Elite Uniforms & Shoes is informed via email with details of damage or discrepancies within five business days per above policy guide lines. Authorization number is required. Also, please note that manufacturers require inspection for defective items. Their turn-around time is between 2-3 weeks, this is the manufacturer’s rule, not ours. So a full refund can potentially take a few weeks due to manufacturer’s rules & regulations.

All the items are warranted by manufacture as per their terms & condition. As a retailer we will assist you to the best of our ability in sending the defective items to manufacturer. A final decision will be made from them.

• We do not accept COD’s on returned items.

• Please Ship via insured traceable mail or carriers to Ethel’s Uniforms Boutique, 138 South First, Albemarle, NC 28001

* Please note all Gift Cards/ Gift Certificates and final sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s).

It may take 2-3 weeks for your account to be credited and 1-2 billing cycles for the credit to be visible on your statement.

Refused shipment:

A refused shipment will be subject to 30% restocking fees plus shipping and handling fees.

If you have any questions regarding our exchange or return guidelines, feel free to contact us via phone or use the contact form at the upper right side of the page. We seek to maintain an excellent standing with our customers and are available to answer any of your questions.

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